On-call management

On-call rotations are commonly employed in the world of IT operations; however, organizations can vary their implementation methods.

Benefits

On-call is a weekly process with multiple resources (i.e., engineers and SREs) involved.

Blameless creates a consistent, streamlined, repeatable process by providing standardized types and workflow. It also allows direct access to the on-call team, allowing a quick response to issues.

There is no consistent way today to collect data from on-calls to improve process and drive efficiency--such efforts are generally “home grown” and unique to the organization.

Delivers the ability to collect data in a centralized fashion.

There is no consistent way employed to collect data from the on-call team to improve process and drive efficiency.

Blameless provides a consistent workflow to collect the on-call data. This allows you to implement lessons learned to avoid repeat on-call issues.