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Microsoft Teams

Getting Started

The Blameless platform offers a Microsoft Teams integration that allows you to manage and orchestrate your incident resolution workflow natively in Microsoft Teams.

note

The user can install the Blameless application from two locations:

  • Installation from the Microsoft AppSource (preferred method for prospective Blameless customers)
  • Installation directly from the Microsoft Teams client (preferred method for existing Blameless customers)

Installation however, is dependent on your administrator's application installation policy.

Consult with your administrator and refer to the Microsoft Teams' Application Poilcy for more information.

Enable the Integration

  1. Navigate to the Blameless web application Settings page, scroll down and click on the "Messaging" category.
  2. Select the "Manage" button in the Microsoft Teams section.
MS Teams Settings
  1. Enable Microsoft Teams by moving the "Enable Microsoft Teams" slider to the 'ON' position. Grant the Blameless Bot application authorization by completing the OAuth flow.
note

This authorization should be performed by an Azure administrator, specifically an Administrator with either 'Privileged role administrator' or 'Global administrator' role permissions.

  1. Click "(Re)Authorize" and complete the auth flow.
MS Teams CredentialsTeams OAuth Flow

After completing the OAuth flow, you are ready to install the Blameless bot to your entire Teams organization, or an isolated Team as desired.

Install Blameless from AppSource

  1. Go to the Microsoft AppSource site.
AppSource Site
  1. Select the “Apps” option in the Search drop down and enter “Blameless” in the search field.
Blameless Landing Page on AppSource

You can locate the Blameless App here.

  1. Click on the “Get it now” button.
  2. Fill out the contact form accordingly, and proceed to app installation via the "Next" button. You will now be redirected to the Microsoft Teams client with the Blameless app window open.
AppSource Blameless Search
  1. Click on the Blameless app tile.

  2. Click on the "Add to team" button.

  3. Search for your team name and click "Set up" to finalize the installation. Upon successful installation, you will automatically be redirected to the "General" channel and are ready to test the bot.

AppSource Search for the Team name

Install directly from the Microsoft Teams client

  1. Navigate to the app directory and search for Blameless from within your Microsoft Teams client.
Blameless Search Client
  1. Click on the Blameless app tile.

  2. Click on the "Add to team" button.

Add to Team Client
  1. Search for your team name and click "Set up" to finalize the installation.
Search for Team Client

Upon successful installation, you will automatically be redirected to the General channel and are ready to test the bot.

Testing the Integration

  1. From your Microsoft Teams client: Navigate to a Team which has the Blameless bot installed.
  2. Invoke the bot by mentioning it in a conversation, e.g. @blameless.
Teams Bot TestTeams Bot Test

Now that you have successfully installed the bot, it's time to become more familiar with its features.