Zoom

Introduction

Create the server-to-server OAuth

Configure the server-to-server OAuth

Integrate Blameless and Zoom

Introduction

The Blameless platform offers an integration with Zoom that automatically creates a Zoom video bridge when a Blameless incident is created. This is done via a server-to-server OAuth process and configured on the Zoom App Marketplace. When configuring the integration, ensure that you are logged in as a Zoom Administrator.

Create the server-to-server OAuth

1. Navigate to the Zoom App Marketplace and log on as an Administrator.
2. On the top right of the screen, select Develop and, in the API Agreement dialog box, select Agree.
   1. Note: This dialog box only appears on first use of the Develop drop-down.

3. In the Develop drop-down menu, select Build Server-to-Server App.

4. In the Server-to-Server OAuth panel, select Create.

5. In the App Name field, enter a name for the new integration and then select Create.

Configure the server-to-server OAuth

1. At this stage, you will configure the integration. By default, the App credentials screen appears. Take careful note of the Account ID, Client ID, and Client secret ⏤ these will be used as part of the authentication process when integrating Blameless and Zoom. Securely store this information for later use. 
2. In the sidebar, select Information.

3. Complete the Basic information section:
   1. App name - This is pre-populated with the app name specified earlier.
   2. Short description - Enter a short summary of your app. Content from this optional field is displayed on your Zoom marketplace listing page (if a published app).
   3. Company Name - Enter the name of your company.
4. Complete the Developer Contact Information section:
   1. Name - Enter the name of a contact person for the integration.
   2. Email address - Enter the corporate email of the contact person. Take special note of this email address, as it will be required when providing authentication details for the integration.

5. In the sidebar, select Scopes and then, on the Add Scopes screen, select + Add Scopes.

6. In the scopes category sidebar, select Meeting (this should already be active by default).
7. Enable the following scopes:
   • View all user meetings (meeting:read:meeting:admin).
   • View and manage all user meetings (meeting:write:meeting:admin).
8. In the scopes category sidebar, select User.

9. Enable the following scopes:
   • View all user information (user:read:admin).
   • View users information and manage users (user:write:admin).
10. Select Done.

11. In the sidebar, select Activation and then select Activate your app.

12. An activation confirmation message appears.

Integrate Blameless and Zoom

1. In the sidebar of the Blameless UI, navigate to Settings → Integrations → Video Conferencing.
2. In the Zoom row, select Manage.

3. Ensure that the Enable Zoom toggle switch is enabled, and then complete the following fields:
   • Zoom User Email - The email address entered during the Zoom integration.
   • Zoom Account ID - The account ID provided above.
   • Zoom Client ID - The client ID provided above.
   • Zoom Client Secret - The client secret provided above.

4. When done, select Save.