Organization Settings

General​

Organization Name​

The name of your organization.

Timezone​

The default value is picked up from your system. You can, however, enter a different valid timezone if you wish.

Incident Roles​

Roles can be assigned, based on the event structure within your company. For example, as part of the Default set up, we currently have the following roles added and they can be applied to whatever type of Incident you create.:

Operations Lead, Commander, Communication Lead, Frontend Lead, Backend Lead, Technical Lead, SLO Commander, Product Owner, Reliability Owner, Component Owner, and Hiring Lead

There is no limit but your needs and imagination regarding Incident types and roles involved.

Severity labels​

Can be defined using whatever name you want. The Label itself is a searchable value, but not the number portion.

End of Customer Impact Timestamp​

By default, the “End of Customer Impact” date and time (timestamp) for an incident is initially, automatically set when the incident status is changed to “Resolved”. After it has been set, users have the option to manually change the end of customer impact date and time for an incident via the Blameless web UI.

Optionally, you can have the end of customer impact date and time set automatically to an earlier incident status such as “Monitoring”.

Use the pull-down list to select one of the supported incident states (bullet list below), as the earliest state that will automatically set the end of customer impact date and time (timestamp) for an incident:

• Investigating

• Identified

• Monitoring

• Resolved (default)

Once complete, save your changes.