Collaboration messaging tools such as Slack and Microsoft Teams bring people together and provide a forum to discuss, share information, make decisions; however it is typically left up to the individual teams to figure out how to conduct effective communication, which will vary and depend on their area of expertise.
Blameless CommsFlow(™) is helping organizations step up in defining and running effective and automated communication strategies and further improving the efficiency of their incident response processes.
Centralized communication management
Customizable message composition
Centrally customize and tune all your communication rules (flows)
Webhook automation to trigger external workflows via HTTP API calls
Trigger external HTTP API calls automatically based on specific changing conditions in Blameless
Dynamically inject Blameless data into submitted JSON payload using CommsFlow variables.
Customize your list of HTTP headers
Integrations with leading message and email providers
Concurrently target recipients across multiple message providers
Email, SMS, Slack, Teams, and Statuspage
Automated message distribution triggered by pre-defined rules and flows
Trigger messages automatically when incident status, incident severity, assigned task(s), or retrospective states change
Send reminders automatically at custom intervals and only within specific periods of the incident
Send messages if an incident has matching tags
Send messages to users based on their incident roles
Specify the recipients of an email, SMS, or Slack or Microsoft Teams message by incident role instead of an explicit user email address or Slack user name or Microsoft Teams user name
Auto-populate messages with Blameless data
Auto-populate messages with Blameless data such as incident and retrospective properties by inserting variables into both the subject and the body of the message; enter two curly brackets in the message field or select from a list of supported variables
Save a message subject and body as a new template
Create, Save, and re-use a message as a template
Save a message subject and body as a new template and add it to the list of templates
Save a message subject and body under the currently selected template
Save a message subject and body as a different template than the current selected template
Blameless CommsFlow generates announcements / updates (triggered by Blameless events such as status changes), reminders, updates to executives and organizations or groups as well as customizable and automated messages.
Note: For example, reminders may be comprised of (but not limited to):
- Remind the active participants to complete their tasks
- Remind the communication leader to update external parties
- Remind the incident commander of the criticality of certain incidents
The default messaging solution is Email.
Note: Email addresses can match the email from any Blameless users present in the Identity Management database. If you want to target entities other than users, such user groups or teams, departments, you can capture them with their specific mailing address and name as a Blameless user in the Identity Management database (e.g. engineering team: firstname.lastname@example.org). Arbitrary email addresses from other user database sources may be accepted as entries in the future.
Optional Communication Integrations
As part of the flexibility, CommsFlow embraces Slack and Microsoft Teams apps and Short Message Service (SMS) to effectively run communication strategies that improves the efficiency of their incident response processes.
Note: Users can integrate with either Slack or Microsoft Teams, but not both at the same time currently.
SMS Integration Requirements include:
Slack or Microsoft Teams integration
User phone numbers from the Slack or Microsoft Teams user database
Click here for instructions regarding the creation of your CommsFlows.