Starting Blameless SLOs

Getting Started​

Now that you have an introduction to the SLO components and their definitions, we can look to start building your components. We’ll start at the beginning with the User Journey.

Launching the User Journeys​

The user journey is composed of SLOs which allow the user to examine the state of their reliability conformance.

1. Click on the SLO Manager icon.

The User Journeys window will open, display three options:

• User Journeys
• Error Budget Policies
• Service Level Indicators

When it opens, the default Step is the existing User Journeys list (if any).

How to access the SLOs​

If you want to examine the contents of an existing User Journey to use as an example for creating your new SLO, there are two ways to do this:

1. Click on the down arrow to the left of the User Journey name, which opens a "Quick View" of the associated SLOs.
2. Click on the User Journey name itself, which opens the User Journey window and displays a list of associated SLOs in a Card structure with more details such as:
   • Reliability SLO value
   • Service Level value
   • Error Budget Snapshot usage

Option 1: Drop-down Arrow​

1. Click on the down arrow to the LEFT of the User Journey name. A drop-down appears, providing a Quick View of the associated SLOs names.

2. Click on an associated SLO to open a new window containing the associated Error Budget Policies, SLIs (if any), as well as a User Journey Summary on the far right side of the window.

Option 2: Click on the Title​

1. Click on the User Journey name itself, which opens the User Journey window and displays a list of associated SLOs in aCard structure with more details as mentioned above.

You will note within the Details window you have several icons identifying actions you can apply to the elements in the window. These are identified and the action defined in the following table.

If you wish to modify an existing User Journey, SLI, Error Budget, or SLO you can refer to the Managing Blameless SLOs.

Editing an Existing SLO​

An existing SLO contains the following:

• Existing User Journey
• Existing SLI (at least one and may also have associations)
• Existing Error Budget Policy (optional)
• Thresholds set

Editing an User Journey​

The user journey is composed of Services, SLIs, and SLOs which allow the user to examine the state of their profile conformance. If you want to edit the contents of an existing User Journey, there are two ways to do this:

Click on the down arrow to the left of the User Journey name, which opens a "Quick View" of the associated SLOs. Click on the User Journey name itself, which opens the User Journey window and displays a list of associated SLOs in a Card structure with more details such as:

• Reliability Target value
• Service Level value
• Error Budget Snapshot usage

Modify an existing SLO by clicking on the Card. Add an SLO by clicking on the "+Add SLO" buttons (there are two, both execute the same creation process). Change the User Journey Summary value fields that have a pencil icon next to them (i.e., “Description” and “Team”)

Editing an SLI​

1. If the SLI is not associated: Select the Service Level Indicator option on the left side of the SLO Landing window. Blameless shifts to the SLI Landing page, displaying a list of available SLIs (if any).

2. Click on the desired SLI. A new window opens.

The SLI status is reported depending on the status. For example:

Examples regarding these status icons appears in the following:

Editing an SLO​

1. Complete the required (*) fields: a. SLO Name. Apply a unique, but recognizable name. b. Reliability Target. Set a reliability target (percentage of requests meeting your SLI). The corresponding total error budget in terms of time is automatically calculated and displayed as you change the reliability target (entered value must be strictly less than 100% and strictly higher than 0%). c. Set the SLI type. i. If the selected SLI type is “Latency”: ii. Set the objective value latency iii. Select the unit for this value iv. Select the comparison operator d. SLO Status
   • Development Under construction so nothing affected (i.e., Error Budget).
   • Testing Debugging the SLO; however, Error Budget will be affected.
   • Active SLO is live; treat it as Production, including affecting the Error Budget.

Once the Required fields are complete, the “Save” and “Finish” buttons go active.

2. Select an Error Budget Policy (optional).

3. Select either “Save” and continue to edit your SLO settings or “Finish” to save and close the SLO wizard.

   The new SLO loads the User Journeys page, containing the following:

   • User Journey Summary
     • Title
     • Description
     • Create date / time
     • Updated
     • Team
   • Reliability Target (prescribed value)
   • Service Level (prescribed value)
   • Associated SLI (Active name)
   • Mousing over the anime displays a Details pop-up:
     • SLI Type
     • Datasource
     • Metric value (determined by the data source and type of SLI chosen)
     • Metric value (determined by the data source and type of SLI chosen)
   • Error Budget Policy (unless not selected--in which case the name is blank)