Feature Release

SERVICENOW 

ServiceNow Integration (INTG-175)

Blameless can now be integrated with your ServiceNow instance. Blameless automatically creates a ServiceNow incident ticket when an incident is started and keeps it in sync with updates applied to selected Blameless incidents fields (i.e., title, description, status, and severity). Jira can be used concurrently with ServiceNow to create incident tickets and follow-up actions in Jira.  

INCIDENTS 

Activate/Deactivate incident types with new "active" button (INC-108)

Incident types can be deactivated to prevent the incident type from being selected when starting new incidents.

COMMSFLOW 

Automated Webhooks (OBI-1186)

Blameless expanded CommsFlow to now trigger external webhooks in addition to sending messages and reminders automatically.

After configuring the trigger conditions (i.e., incident created, updated incident status or severity, assigned or completed tasks, etc), the desired webhook is configured with the following parameters:

1. The HTTP method to call the webhook: 

• GET
• POST
• PUT
• DELETE
•  PATCH

1. The URL to the external webhook (endpoint).
2. The payload which is a JSON structure where variables can be injected to push Blameless data.
3. Customizable HTTP headers with custom value.

The JSON payload editor supports:

• syntax highlighting 
• keyboard shortcuts
• Type ahead access to the list of available variables

Bug Fixes

INCIDENTS 

When selecting Incident Severity tabs, settings values can load the previous data instead of the correct data (INC-256)

Issue:

Clicking into individual severity level tabs shows the default values long enough that they can be inadvertently saved, overwriting previously saved custom settings.

Fix:

The loading of values across all severity levels has been updated so that the correct values will be present on the individual severity tabs as soon as they are opened.