Create a reminder-based flow
A reminder flow is a recurring configurable communication flow that is sent on a scheduled basis (e.g., every x hours, every x days, every x minutes).
- Starting in the Condition section, in the Send Message Every field, select a value and a frequency (every 3 hours, every 2 days, and so on, as applicable).
- In the Reminder Type field, select a reminder type and, in the When to Send the Reminder field, select an applicable state.
- Incident State
- Retrospective State
- Uncompleted Tasks
- Open Follow Up Action
- (Filter section - Optional) Your reminder CommsFlow can be excluded based on age and also applied to specific types, severities, states, and/or tags by defining the appropriate filter.
- Click Next (see Configure CommsFlow Recipients & Message).