Minimize customer impact and get to resolution faster with the Blameless swimlanes feature. When a complex incident hits, you can kick off parallel streams of investigation to get to the root cause faster. Assign roles and create ad hoc tasks to delegate responsibilities and stay on top of critical incident progress.
Form a hypothesis and open a swimlane. Kick off multiple investigations simultaneously:
Create tasks and orchestrate workflows from within each swimlane.
Close your swimlane once the investigation is complete.