Observability is monitoring your internal service health and alerts.
The service health has dropped below a predefined threshold.
Allows you to pre-empt events before they happen.
The response is random and unique to the incident or area--even within the Engineering organization.
Standardized, streamlined, repeatable, and consistent process that can be templatized per team needs.
Resolve alerts before they affect the customer. Also increases in the team’s confidence, by reducing the time window and improving feature quality. Develop a process to improve Observability over time, based on lessons learned.
One source of truth to track all issues, remediation, and execution.