On-call rotations are commonly employed in the world of IT operations; however, organizations can vary their implementation methods.
On-call is a weekly process with multiple resources (i.e., engineers and SREs) involved.
Blameless creates a consistent, streamlined, repeatable process by providing standardized types and workflow. It also allows direct access to the on-call team, allowing a quick response to issues.
There is no consistent way today to collect data from on-calls to improve process and drive efficiency--such efforts are generally “home grown” and unique to the organization.
Delivers the ability to collect data in a centralized fashion.
There is no consistent way employed to collect data from the on-call team to improve process and drive efficiency.
Blameless provides a consistent workflow to collect the on-call data. This allows you to implement lessons learned to avoid repeat on-call issues.