With the increased demand on digital services to keep the world up and running during this time, many systems are under significant strain. It’s important to know when your system is reaching a crucial point where human intervention is required in order to keep customers happy. If you receive an alert that your budget is consuming more than usual, or reaches the customized alerting threshold, an incident is triggered.
There is increased demand on digital services to keep the world up and running during this time.
By creating a standardized workflow, you can increase in the team’s confidence, by reducing the time window and improving feature quality.
Many systems are under significant strain both in human and technology resources.
Standardized, streamlined, repeatable, and consistent process that can be templatized per team needs. This can reduce the complexity factor significantly as well as provide a common format that can apply to other related events.
Error budget burn is increased due to current circumstances (remote use, bandwidth challenges, etc.).
By creating a standardized workflow, you can adjust the workflow to meet the circumstances evolving. You can also minimize customization between incidents that leads to a formal templatized workflow for the error budget.
Tracking burn rate is a very toil-based event.
By creating and following a standardized, repeatable process, you can reduce the complexity (and toil) factors significantly.
Consistent tracking of burn rate can be challenging and varies between groups.
One source of truth to track all issues, remediation, and execution.
Automatic alerting and Incident triggering
The use of automation will help reduce the response time and manual interaction for resolution.